Field Service Supervisor

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Lenexa, KS

Bargaining member of Pipefitters Local 533

Avg. Salary

Division: Service and Facility Management

Market: Service

Employment Type: Full-Time

Position Overview

Provide supervision, safety, and technical support to the field technicians. Ensure quality in workmanship to maximize profitability of the Team. In addition to supervision, Helm Service’s supervisory role also requires field work which may include, but is not limited to maintenance, installation, training, diagnosis, and repair of HVAC commercial and industrial applications.

Key Responsibilities

Provide and seek out opportunities for overall growth
Asist Helm Service team members in their performance of maintenance, installation, diagnosis, and repair of HVAC systems
Provide back-up on-call support for our team of technicians
Provide technical assistance and on-site training for team members. Regularly evaluate skills and suggest development plans for each technician
Perform field technician evaluations once a year
Train technicians in the proper completion of maintenance, recommended repairs, and installations on large tonnage equipment as well as proper communication with customers
Provide response to emergency service calls when the team is overloaded
Ensure completion of maintenance within the scheduled month and allotted time
Ensure completion of projects and quoted work within the hours estimated
Ensure adequate manpower to accomplish work. Collaborate with Manager(s) regarding manpower needs and performance of mechanics
Perform quality checks on service technicians. Report exceptions to Manager(s)
Responsible for planning the technicians schedule with Service Coordinator and Project Managers
Participate in weekly planning and scheduling meeting
Ensure compliance of all team members with safety policies and procedures
Ensure all quotes provided to customers are followed up on
Responsible for enforcing all processes
Responsible for the orientation of all new team members including new technician onboarding
Monitor communication between field personnel, Service Coordinator, and Manager(s)
Work directly with sales and account managers on both new, and existing, customer opportunities, issues, and revisions
Conduct site equipment surveys and preemptively identify any potential safety hazards Helm Service may need to be aware of
Motivates field staff to identify new potential work opportunities maximizing the use of Perfect ware, Canvas, etc.
The goal on average, every week is to have 70% of hours per week to be job charged
On going evaluation of technician team on coaching up or coaching out
Involved with Managers recruiting, interviewing, hiring potential new technicians

Requirements

Extensive HVAC field knowledge with a minimum of 10 years of service field experience
Extensive safety knowledge and training with a minimum of 10 years’ field experience
Effective oral and written communication skills
Strong computer skills a plus
Ability to understand and utilize Microsoft Excel and Word
Ability to organize and plan daily responsibilities effectively

Salary & Benefits

Compensation: Bargaining member of Pipefitters Local 533

Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you’ve played a vital role in our success. If you’re ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.

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