Dispatch Administrative Coordinator
Are you ready to launch your career in the HVAC Service industry with Helm? As a Service Dispatch administration coordinator, you will play a crucial role in our service team. Collaborating closely with other Service dispatch team members, Service Managers, and Service Technicians ensuring our deliverable of total customer satisfaction. Your responsibilities will span, customer service, project scheduling support, equipment procurement, and document control, among others. If you thrive in a dynamic environment where adaptability and teamwork are key, Helm offers the perfect opportunity for you to grow and succeed.
This position is for our Helm Service division which is responsible for the HVAC, Plumbing, and Piping, controls automation service scopes of work for new construction projects as well as work in buildings such as K-12 schools, hospitals and associated healthcare buildings, high-rise buildings, and other commercial building types. This role is located in our Freeport, IL office.
Key Responsibilities:
- Assist customers via phone to schedule service work.
- Ensure customer satisfaction.
- Schedule service technicians for daily and weekly workloads.
- Maintain document control.
- Assist in equipment procurement.
Location:
Freeport, IL
Requirements:
- High school degree or equivalent.
- Proficiency in basic computer skills, including Microsoft Office.
Salary & Benefits:
Range: $30,000-$35,000 annually
Final salary determination based on relevant experience and qualifications.
Competitive compensation package with comprehensive benefits:
- 401K plan with matching contributions.
- Health, Vision, and Dental Insurance.
- Paid Time Off.
- Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA).
- Health Wellness Programs.
Join Helm and become part of our supportive, family-like culture where hard work is recognized and rewarded. Your contributions will make a meaningful impact on our projects, ensuring every day you go home knowing you’ve played a vital role in our success. If you’re ready to embark on a fulfilling career journey, apply now to join our dedicated team at Helm.